i need help with an tehnic set

[iknnn]

the app for the Lego tetehnic is saying that 2 cables aren't connected where they should be but they are connected right

[Alex Ilea]

Hi, make sure you reconnect the motors, see if the app is updated in the playstore, relaunch the app, maybe restart phone. Hope it helps!

[Zerobricks]

I recommend you guve us more info, which set, what motors, etc... Also double check instructions, or reinstall the app if all else fails.

[Maaboo the Witch]

Which set?

[iknnn]

cat d11 set

[Zerobricks]

Again, the more information we get, the better we can help...

[iknnn]

[Zerobricks]

Have you tried reinstalling the app?

[iknnn]

i did

[Maaboo the Witch]

Probably seems a bit obvious, but are you entirely certain that the correct cables are in the correct ports?

[iknnn]

yes i am

i even tried switching the both

[MikeTwo9398]

I had a different issue this week.

Try this maybe it helps (reminder: it removes all collected data of the other vehicles in the app):
Posted Thursday at 06:02 PM

On 11/12/2023 at 12:39 AM, MikeTwo9398 said:

Just a question if someone  else has the same issue as I do at this moment.

When I want to control 42140 with the control+ app on my Android telephone, a Samsung A52, it keeps hanging when the green bar is full. Other vehicles work ok.

I tried  re-installing the app, restarted my phone, same problem.

on my daughters I-phone all works ok.

Am I the only one with this moment?

Contacted Lego Service,

Issue solved 

Advice was to delete the Storage and Cache and reinstall the Control+ app on my phone:   device settings - apps - control+ - storage and cache

After doing so for some reason the Storage was not removed.

I delete the Storage and Cache again but did not reinstall the App and then the issue was solved.

Edited November 18, 2023 by MikeTwo9398
Added reminder

[iknnn]

that didn't work i tried using an diff phone but the issue was the same i already contacted Lego service

[Zerobricks]

Good luck. I can tell you from my personal experinces that the Slovenian LEGO costumer service is great!

[iknnn]

i used the lego website

[iknnn]

my problem was fixed and thanks to everyone for trying to fix my problem

[Lego Tom]

Want to tell us what it was??????