VintageLegoEra Posted June 19, 2014 (edited) Hi Everyone,,, Well, i am very annoyed with this issue!!!. Today i opened my New sealed set to build it. and in Bag 2, there should be 3 x of Black Brick, Round 2 x 2. and i only get 2!!! Does anyone also face such an issue and how i get claim for it!????? Huuuh,,Now i have to put this set on hold till i get this part,,,feeling sad! Regards Edited June 19, 2014 by VintageLegoEra Share this post Link to post Share on other sites
Matthias Posted June 19, 2014 (edited) https://service.lego...parts#BasicInfo This the official Lego "Missing part section": Klick this link. Write how old you are and where you from and than You get the brick from Lego. Edited June 19, 2014 by Matthias130182 Share this post Link to post Share on other sites
VintageLegoEra Posted June 19, 2014 Thanks for the link. The problem is Lego doesn't ship to my country, so my chance is only via BL or ebay in which i have to throw money..huuuh.. After all, no choice! Regards Share this post Link to post Share on other sites
VintageLegoEra Posted June 19, 2014 So, are the missing parts present in recent sets or it was an issue back then in 2010-2012? Share this post Link to post Share on other sites
Faefrost Posted June 20, 2014 It's rare, but the occasional missing part happens. The bags are packed by machine and go by weight. So sometimes something may not register or fall quite perfectly. Lego is always extremely good at correcting any such issues. If the automated web system does not support your home country try calling one of the regional CS numbers. Just explain that the product was a gift or an overseas purchase. Someone should be able to arrange to have the part manually sent to you as a special request. Or e-mail them explaining the situation. Share this post Link to post Share on other sites
VintageLegoEra Posted June 20, 2014 Well,,after searching for loong time, i got the part. Imagine where!! it was behind one of the Black stair in a very narrow space. OMG..how did it jump there...i realized that, it was attached to the stair when i installed the stair. this is the only explanation. So glad i found it now the Ship is complete...i will make a review in separate thread.. Thanks to all who shared! Regards It's rare, but the occasional missing part happens. The bags are packed by machine and go by weight. So sometimes something may not register or fall quite perfectly. Lego is always extremely good at correcting any such issues. If the automated web system does not support your home country try calling one of the regional CS numbers. Just explain that the product was a gift or an overseas purchase. Someone should be able to arrange to have the part manually sent to you as a special request. Or e-mail them explaining the situation. Awesome!!..........Many thanks :) Share this post Link to post Share on other sites
