I've never had piecing pieces but I ordered 4 chrome stormtrooper magnets once and they delivered them to my apartment building and they are so cheap they didn't pay for a secure type of shipping, and it was stolen from my entry way. They essentially left it outside for someone to steal.
But they did replace all 4 after about 30 minutes of me on the phone.
Exactly, I'm not alone. I first joined forums back in 2002 and I don't even think they had RTE options back then. Plus for whatever reason I can't get a url link to a picture with the RTE for the life of me.