Zeya Posted October 25, 2010 I just got done putting together my 10216 Winter Village Bakery, which I purchased at a local Lego store. But there is a mistake in the parts I got. It just affected the round 1x1 pieces. I didn't get enough trans-red, and didn't get any black ones. I seem to have gotten gray ones and opaque red ones in their place. It's not a huge deal, but it does look a little off. Does anyone have experience with contacting Lego to get missing parts? Share this post Link to post Share on other sites
coupi Posted October 25, 2010 http://us.service.lego.com/en-US/replacementparts/default.aspx Share this post Link to post Share on other sites
Zeya Posted October 25, 2010 http://us.service.lego.com/en-US/replacementparts/default.aspx Thanks. Wow, they have a nice web form. This type of thing must happen all the time. Share this post Link to post Share on other sites
prateek Posted October 25, 2010 Thanks. Wow, they have a nice web form. This type of thing must happen all the time. For sure. It happened to me at least twice. Both times, I got my parts within a month. Share this post Link to post Share on other sites
Zeya Posted October 25, 2010 For sure. It happened to me at least twice. Both times, I got my parts within a month. I was tempted to act like I was missing some other pieces, like the horse or owl. But I resisted the temptation. :) Share this post Link to post Share on other sites
The Soup Nazi Posted October 26, 2010 (edited) I was tempted to act like I was missing some other pieces, like the horse or owl. But I resisted the temptation. :) *oh2* YOU COULD GET SUED 1 ZILLION DOLLARS FOR THAT! Edited October 26, 2010 by The Soup Nazi Share this post Link to post Share on other sites
coupi Posted October 26, 2010 For sure. It happened to me at least twice. Both times, I got my parts within a month. Did you get an email or anything, or did the items just randomly turn up one day? Share this post Link to post Share on other sites
Hemish Posted October 26, 2010 I've gotten a few sets with missing parts over the years Before finding out that lego offered a replacement parts service the set always went back to the store. Their customer service is great, let em know what part/s you are missing and they show up roughly 2 weeks later. Share this post Link to post Share on other sites
prateek Posted October 26, 2010 Did you get an email or anything, or did the items just randomly turn up one day? It just shows up at your door. Share this post Link to post Share on other sites
Zeya Posted October 26, 2010 Did you get an email or anything, or did the items just randomly turn up one day? It just shows up at your door. Well I filled out the web form for the missing parts. They sent me a confirmation email a few hours later basically saying to watch the mailbox. Share this post Link to post Share on other sites
prateek Posted October 26, 2010 Well I filled out the web form for the missing parts. They sent me a confirmation email a few hours later basically saying to watch the mailbox. Maybe they changed it to notify you. Nice to see them do that Share this post Link to post Share on other sites
Cpt Smileyface Posted October 26, 2010 I had a missing piece in one of my sets, I filled out the form and had the replacement in about a week. Share this post Link to post Share on other sites
coupi Posted December 16, 2010 A few days after I posted on here I had two sets missing some pieces, got on to Lego straight away, but sadly, still no replacements :( Share this post Link to post Share on other sites
