Lego customer service sucks

[DonQuixote]

I am missing a sail (6540117) from set 10365 (Jack Sparrow piate ship)

I mailed Sunday to Lego service : no reply

Also the part in not in the digital list for parts of the Black Pearl for missing pieces.

So I called Customer service. She couldn't find the part either.

I said : download the pdf instructions , it's in the back. 

I was on the phone for half an hour and then she just hooked up the phone !

I thought Lego was praised for the customer service but this is a absolutely not true.

So now I have spend €350 for the Black Pearl on day one that's incomplete and the girl at customer service did not helped me.

I will write a terrible review on the Lego site and everywhere on social media.

I will quit Lego for food now and buy only alternative brands. Yes their customer service sucks too but at least they are cheap. 

Bye bye Lego, you losta customer. 

[SpacePolice89]

I think you can fill out a form to get the missing part.

https://www.lego.com/en-be/service/replacement-parts/missing