Lemme give you a quick run down of the run around he gave me:
March 2009: I email Tommy about some bricks I wanted engraved with my name and another 15 for my club.
October 2009: I make a comment on flickr on Bill Tojwes flickr stream that Tommy never replied to me, Tommy emails me back that the the emails from both my adresses were put in his spam folder. He promptly offers to do my own work for free and charges $30 for the club stuff. I email him back saying that's great, what paypal does he want it sent to.
Novmber 2009: Having not heard back from him I email him again asking if he's started the work or needs more time to get bricks, he said he sent them out a long time ago.
Janurary 2010: I email him again asking if they were ever sent out, he never replies, I grow frustrated in the full year he's had my order he's gotten a new website, and advertisments, yet I'm reduced to commenting about his poor customer service on flickr.
The good news is we might have a local AFOL who might do the engraving, he might just need a few practice bricks to flesh it out :)