It's absolutely disastrous! I bought a brand new product collection from Japan, containing a Naboo starfighter, a Battle of Naboo and a Clone trooper battle pack. I only opened it when I got back to my country Indonesia of course. the latter 2 sets were OK, but the Naboo starfighter had a 1x4 brick with 3 peg holes with 2 partially chipped studs! In an act of desperation mostly fueled with (in)sanity i contacted customer service. it doesn't seem like they could do anything about it, but at least they know.