Search the Community
Showing results for tags 'Shop@home'.
Found 1 result
-
I'm really upset. What's happening to me in these days, maybe will happen to everyone, so read carefully what I'm experiencing. When May the forth Star Wars sales start, I made my usual order. I make almost one order per month usually. Some days passed and no email with shipping details arrived, so I went on the shop online and check my order. It was cancelled. No e-mail was sent to me and no reason was explained. So I wrote to the Customer Care and ask why this awful thing was happening. In the meanwhile I set another order. The day after Lego sent me an email telling that they had to cancel Poster and minifig bonus because they could not send more than one bonus to each customer. I wrote back that my order was cancelled, so I didn't receive anything. The same day I was phoned by the Customer Care who explained he would have replaced my order. Regarding the cancelled order he said he didn't know why but they would have solved it. My order was finally cancelled the day after, again! So I placed another one and asked the reason. No answer was given and my order cancelled for the last time. Today I sent another email. I'm very upset by this thing, but absolutely I'm upset by no communication at all and no way to solve this problem. But actually, I'm one of the billions of customers, so my problem doesn't matter. And I believe it's true. They called me back, and now, after 10 days, they know why my orders have been cancelled and why I'm on Lego black list! So fasten your seatbelts, I'm going to tell you! Lego told me I didn't pay an Invoice of about 60 euros. The invoice is dated september 2013. September 2013!!! I have NEVER received emails or other communications about it. NEVER. During all this time I placed and bought Lego by the shop every months, I complained when the stickers sheets were destroyed inside the box, I asked about new parts, but NEVER they told me something like this. I didn't have the time to check if it is true, I will. But actually how you can answer to such b******t? My credit card is always okay, I bought everything on e-shops. They never communicated this thing to me. And the usually shipped Lego only when payment has been done. So, I think something happened inside Lego Shop, and I'm paying for their mistake. But the most awful thing is that they don't know how to solve it. They just told me they will see how. I'm really upset.
