Norro Posted October 27, 2005 Posted October 27, 2005 I recently ordered from Lego for the purpose of getting some of the free gold bricks... When I recieved my order the gold bricks appeared on the packing list but not in the box. "No prob" I thought I'll just contact Lego. The reply I got said that while " The success of any company depends greatly on the product loyalty of people just like you. That is why it is always a source of great concern when we hear from a consumer indicating disappointment in any aspect of our Company. I have forwarded documentation of your comments to our Promotional Team for their review" they couldn't send me a replacement set of gold bricks. I find this a bit odd. I respect "while supplies last" but if on entering your order (and paying) you are told you will recieve one (I would have cancelled the order otherwise) and it appears on the packing list, aren't you entitled to a little more than "I have forwarded documentation of your comments to our Promotional Team for their review" ?! While I have been angry about the colour change, and decreasing brick quality I have always respected Lego's needs, but I have never dealt with a company that does this! Nathan (a heavy and now disgruntled Lego consumer, see below) Quote
Josh120 Posted October 27, 2005 Posted October 27, 2005 You really ought to call them up. Skip the email/webform or whatever you used. I'm sure if you talk to an actual service rep, the'll make it right Quote
languages Posted October 27, 2005 Posted October 27, 2005 Thats not very fair.....luckily I got my Gold Bricks form Jay.... I would ring them up or if you really want the bricks, the tubs are extremely good value.... Quote
Starwars4J Posted October 27, 2005 Posted October 27, 2005 That happened to me too, I guess at the time they didn't realize they had run out of gold bricks, and it was "while supplies last". Luckily that was my second order, and I had already recieved 5 gold bricks before :-D If you really want some of them, besides being relatively cheap on Bricklink, you can always get the anniversary tub, that has 8 gold bricks IIRC. But meh, I'm guessing it's more the principle, and less the bricks, eh? If you work anything out, let me know and I'll try calling them with my bill too, but I don't think they'll go to the trouble of MAKING more just for a disgruntled fan or two. Anyway, good luck! Quote
Legoman Posted October 28, 2005 Posted October 28, 2005 thats why i never buy anything off lego.com Quote
Legoman Posted October 28, 2005 Posted October 28, 2005 oh yes and does anyone know what to do if you buy a misb set and it has missing peices :'( i just dont know *wacko* *sick* Quote
languages Posted October 28, 2005 Posted October 28, 2005 oh yes and does anyone know what to do if you buy a misb set and it has missing peices :'( i just dont know *wacko* *sick* Both my Sopwith camel and Technic Destroyer Droid were missing pieces....Lego wouldnt send me the pieces because they didnt have them in?!?!?! :( Quote
JINZONINGEN73 Posted October 28, 2005 Posted October 28, 2005 oh yes and does anyone know what to do if you buy a misb set and it has missing peices :'( i just dont know *wacko* *sick* Call, call, call... Josh120 Posted on Oct 27 2005, 04:51 PM-------------------------------------------------------------------------------- You really ought to call them up. Skip the email/webform or whatever you used. I'm sure if you talk to an actual service rep, the'll make it right For real. Anything else is a horrible waste of time. They're usually VERY generous and quick in resolving things by phone. ...so quit sitting here reading this & call... Just make sure you have the set's model number(s) at your fingertips... they'll tell you to call back if you don't have it handy. Quote
MattZitron Posted October 28, 2005 Posted October 28, 2005 I once had a package sent by S@H to the wrong house. One call to them sorted it. Quote
xwingyoda Posted October 28, 2005 Posted October 28, 2005 Arghhhhh TLC sometimes are soooo stupid !!! They delivered my package today at my parents house !!!!! I didn't know my dad ventured into building a sandcrawler !!! How odd :D :P Seriously, I phoned them like 10 times to tell them I moved away but they still send my stuff to the wrong adress *sing* !!!! Quote
KimT Posted October 28, 2005 Posted October 28, 2005 Pick up the phone and call customer service. The rule is that if the set has been discontinued for 5 years You can't get the missing parts. And they might also deny sending "collectibel" pieces like the AT-AT driver. But usually the send You the bricks - even though You might be required to pay the postage. - I've tried the mail customer service a few times without any luck and the called them and instantly recieved the missing bricks. That's all there's to it - DIAL - MAKE FACE TO FACE CONTACT .... eh ... MOUTH TO EAR |-D KimT Quote
Norro Posted October 28, 2005 Author Posted October 28, 2005 The order was placed was in the States where as I'm in Ireland so I can't call them... God Bless, Nathan Quote
Governor Mister Phes Posted October 28, 2005 Governor Posted October 28, 2005 We'll assemble the finest crew to sail over there and take care of them personally... Quote
KimT Posted October 28, 2005 Posted October 28, 2005 You can call the hotline no matter which country. It doesn't have to be the S@H.... Just dial the hotlines number, say which parts are missing and MERRY CHRISTMAS. It's really that simple. The local number for Your country can be found on LEGO.com KimT Quote
snefroe Posted October 28, 2005 Posted October 28, 2005 You can call the hotline no matter which country. It doesn't have to be the S@H.... Just dial the hotlines number, say which parts are missing and MERRY CHRISTMAS. It's really that simple. The local number for Your country can be found on LEGO.comKimT well... in Belgium you get redirected to a service in the UK... Quote
KimT Posted October 30, 2005 Posted October 30, 2005 Redirected or not - the point is : is doesn't matter where you bought your LEGO, you can always call customer service if something is wrong or missing... The contact via email is often very bad hence the point is to call customer service. :) KimT Quote
prateek Posted October 31, 2005 Posted October 31, 2005 I once had a package sent by S@H to the wrong house.One call to them sorted it. lol thats just wrong Quote
greivous Posted November 5, 2005 Posted November 5, 2005 I also live in Ireland, it doesn't matter just call them. I called CC about a missing clone helmet (which I also got from the US) and they sent it within a week. Call them you have nothing to lose... Quote
Norro Posted November 15, 2005 Author Posted November 15, 2005 Well I should follow this up... after some more contacting Lego very kindly sent me a 4105 tub, which I have just received. Fair Play to them... God Bless, Nathan Quote
JINZONINGEN73 Posted November 16, 2005 Posted November 16, 2005 Glad to hear it. Lego's good like that. Rarely does any toy company ever give a damn to such an extent. Quote
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