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Hi! Just a short time ago I placed an order on S@H. Among the sets I bought there was also the Exo Suit, which was on backorder. Well, I did the usual thing. I paid for the order with my credit card. I had used 100 VIP points (5 euros) to get a discount. Then there was that website displaying your order and giving you your order number. I never write down the order number since you normally get an email some minutes or hours after your purchase anyway. And now the strange thing: I haven't got an email confirming my purchase yet and I haven't got any VIP points for the products I bought! However, the VIP points I used for the order were taken off the total number of points I had. So the 5 euro discount is gone anyway. Is it because the Exo Suit is on backorder? Will I get that confirmation email as soon as it is available again? But that would be a new policy. Normally I always got the sets that were available immediately and got the item that was not available later. I have recently informed TLC about this problem. I am waiting for their reply. Has anything like this happened to you?
