Tom has always treated me fairly. One of my recent orders had a minifig missing one arm and another missing a helmet. He replaced the minifigs altogether (rather than just the missing pieces) in my next order. Good to know he's back with a new store.
To be fair, we don't even know they have a love of Lego in common. (She could be selling an ex-husband's Lego sets that she won in the divorce settlement, just to get back at him.)