LEGO Store "Build a Minifigure"

[Blackplex]

Here is the reply I received:

 

XXXXX, we're happy to have you as a LEGO® fan! ✨

I'm really sorry but it's not possible for us to share information about the parts listed in the email. Thank you so much for your understanding. 

We wish you and your fan community all the best and happy building! ✨

We want to make sure we're doing a good job for you, so you’ll always find the link to a four-question survey in our emails. Please tell us how we did today:
Survey

Kind regards,
Marta
LEGO® Customer Service

 

**********************

 

Unfortunately, it looks like we have reached the end of the road with this request.

I honestly do not know whether Maria shared something she was not normally supposed to share and the case was then reviewed more carefully, or whether we simply pushed our luck too far with the second request. In any event, they are no longer willing to help with the remaining parts.

What I find difficult to understand is the inconsistency: the first time I was sent official images and very useful material, while now I am told that they cannot disclose any information about the newly listed elements. Either this kind of material can be shared or it cannot, but there is clearly no point in replying again and starting an argument with Customer Service.

My suggestion would be for one of you with a substantial number of LEGO Insiders points, as I had, to try again through the Danish website after some time has passed, in the hope of finding another “Maria” willing to help.

Unfortunately, I had already played my one good card.

Edited 14 hours ago by Blackplex