AFOL SF Posted December 5, 2008 Posted December 5, 2008 Not sure if this was already discussed before so I'm starting a new thread. Also, I hope I've posted it in the right place. Here goes... Before going to bed early morning of Nov 28th - Black Friday - I placed an order at S@H on some sets that were on sale - Star Wars General Grievous & Creator sets - since I didn't want to take a chance finding the same deal at the Lego store that day (I wasn't planning on getting up early). You could say I did my 'lego shopping' online. I was also able to purchase from the Walmart website and one other online store. Friday afternoon (same day), I got a confirmation from S@H that they have received my (online) order. Good! I was hoping my order will ship sometime this week. Well, the last order I made online last Friday arrived Monday, then Tuesday my Walmart order was delivered. No word from S@H... so I e-mailed them yesterday, inquiring about the status of my order. The automatic response I received stated I'd get a response within the next 24 hours. It's been more than 24 hours since my e-mail and I still have not received a response. I totally understand, it's the holiday season and S@H may have been swamped with online and phone orders BUT a simple e-mail blast to customers informing them about the 'delay' would be nice and appropriate. Don't you think? It's almost a week since I place my order and still waiting... Any of you in the same boat as I am? As always, I'll be patient and wait. All I'm saying is, it would be nice if S@H can notify customers regarding the status of their orders if there is any delay encountered in fulfilling these said orders. That's a simple Customer Service rule... letting customers informed. Enough grumbling... Your input is appreciated.
ProducePrincess Posted December 5, 2008 Posted December 5, 2008 Hey waiting a week ain't too bad in my opinion I usually have to wait more than a week or two for my orders even though it says in the catalog it will be 7 days or so. Though i still hate the wait for my lego. Any of you remember how bad it was when the first starwars battlepacks came out well i had to wait more than two months for just 26 dollars worth of lego ( I still think it was worth it) anyways Anyways just wait a day or two and it should pop up in your mailbox and maybe it isn't legos fault but your post office is slow in getting mail in and sorted .
Shadows Posted December 5, 2008 Posted December 5, 2008 There was a notice on the site that there might be short delays but my Brick Friday order arrived tuesday, which is fairly remarkable. Normal shipments take longer than this did, so you won't hear any complaints on this end. Oh, and nothing was smashed, crushed, or missing, so it was an all-around win on a bunch of dirt cheap sets, free shipping, and extra discount on top of that.
Moose Posted December 5, 2008 Posted December 5, 2008 I dunno, i ordered the Holiday Train last year around this time, and it came in earlier than expected. Lego is usually pretty good with the times they give for deliveries. All the ones I've ordered have come under or at the minimal time they give, so i cant complain
Stash2Sixx Posted December 5, 2008 Posted December 5, 2008 My order from SAH was placed on Saturday the 29th. It arrived today, so.....yeah. Call SAH and inquire with them. Do you have an order number yet? Was your card charged? If you still don't have an answer or are still confused come Saturday, shoot me a PM and I can look into it!
Hinckley Posted December 5, 2008 Posted December 5, 2008 Did you save your confirmation e-mail or write down the confirmation number or try calling their 24 hour number?
Dadster Posted December 5, 2008 Posted December 5, 2008 I placed an order Sat night. They placed a "pre-authorization" on my card (looking like it charged the full amount. Then the next day, there was another charge for a portion of the full amount. I called to check on the 2nd charge and was informed that the first charge (pre-authorization) should come off shortly and the 2nd amount was for a portion of the order that was shipping. While I understand this, I certainly don't like it. The woman I spoke to was very understanding and assured me that she would note the dissatisfaction (I assured her it was not that big of a deal...) and she also stated quite a few other folks weren't too happy with this method of dealing with customers.
AFOL SF Posted December 6, 2008 Author Posted December 6, 2008 Thank you all for your inputs and sharing your S@H experiences. I took someone's advice and checked if my creditcard was already charged for my order and it was! So I thought it was time to call their Customer Service hotline... the gentleman I spoke to, Mark, was very accomodating and was able to answer my questions. It did show in their system that the order I placed Black Friday shipped via Ground UPS and is on it's way. A few hours later, I received an e-mail response and in there it stated that although S@H checked and confirmed that my e-mail address is 'correct' they have no explanation as to why I never received a shipping confirmation. S@H was apologetic about this and that was the end of it. Case closed.
Oky Posted December 6, 2008 Posted December 6, 2008 Well, I ordered the Grievous set too, of course, and I still haven't received it yet either. But I did get a shipping confirmation. However, the last update on the UPS site that that email links to is a departure scan in Memphis, TN, on 11/03/08. I wonder why it takes so long to get here... I want my Grievous, dammit!
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