Being part of the LEGO Universe QA team, I am very interested in chasing this issue down. Any information you can give me pertaining to your PC is useful. DXDiag and/or crash logs would be killer!
Crash logs can be found in this directory (Win vista):
C:\Users\<user name>\AppData\Local\NetDevil\LEGO Universe\Log Files
It is pure text files, so if they are big, zip them down to minimize the size
DXDiag:
Start->Run->type dxdiag, then hit OK
(alternatively; press Windows key and 'R' key at the same time to bring up the run dialog)
From the DXDiag window, select "Save all information..."
If you can send the files to following email address it would be great; jingelings @ gmail . com
Please note that any other feedback you have should go through our normal tech support (email listed in patcher)
Please also note that I cannot provide any information on the game, nor can I provide anyone with accounts for the game.
Thanks,
Jens Henrik