LegoBuster

Yep. Thanks

Zorro, Please don't try to take this thread and conversation to siderails and out of topic. I said a simple thing, Can we, Or can we not have an open conversation here on both negative and positive expererices. That's all I had to say.

To Mikecop: Please calm down and try not to twist what I have said or make completely wrong interpretition of them.

This is indeed a good question. It's up to admins to decide wheater they allow also sharing both negative and positive experieces or just positive (like chinese democracy) .I don't know does Lego sponsor this site some way so in that case it would be understandable. But negative/controversial feedback also would help them improve their service, which some of us agree would be necessary ;) I don't see any problems that we hear more experiences related to mine like Greedo told us. But ofcourse we must remember this place is full of fans who swear to Lego's name no matter what would happend. And telling them a bad expierience is like sticking your head into bees nest if you don't mind.

In general it would be better that people who comment here would read the whole story I wrote in the first page (and in the blog) to prevent making wrong interpretations. I wanted to bring this to everybodys attetion, so It would not happended again to someone else. And sure I'm frustrated. I tried so many many times to work things out with Camilla, but it didnt work. So should I now call to Camilla and cry out why you have treated me this way? No way, I'm not here to ask Camilla's apology. I say this again: I wanted to bring this to everybodys attetion, so It would not happended again to someone else!

I bet somebody from LEGO called to Copmike and told him to stop this conversation here? But like Frieddie said there are also others who experienced something similar. And we all would like to hear what they have to say! So do you mean we cannot continue open conversation here about this matter? Cause the blog I made to livejournal stays, and if we can't have open conversation here in Eurobricks, we must take this to other forums.

Hahah, Gimme a break. More than just a couple mistakes, this whole scenario clearly shows how arrogant attitude this Event Manager has. And like Freddie mentioned there were some others who experienced something similar.One thing was really really strange me and my friend wondered a lot; When my friend emailed her she quickly answered, usually within a couple of hours. But would it have been so hard to answer my emails also?

Hi Here's a sad story I wrote about my experiences being a volunter worker for Lego in Childrens Dream City event in Finland It can bee seen here: http://legobuster.livejournal.com/ But I guess I better paste it to here as well: I’m writiting this to tell my expirienses working as volunteer worker for Lego in the event Children’s Dream City in Finland. If you have time to read everything you’ll notice Lego’s Event Manager has arrogant and careless attitude toward volunteer workers. It took 2 and half months to received reimpursements for our own money we spent on expenses during the event. So if Lego Company asks you to work for them as volunteer, you may wanna think it twice cause you may end up to same situation as I did. Last autumn LEGO Company contacted my friend (we are both adult fan of legos) and told they need two volunteer workers who would assist them in the event Lego Children’s Dream City which would take place 4-5th and 11-12th in Heureka, Finland. We both had those weekends free and were glad to help them. The person who “hired” us instructed us to send all the expenses (hotel, travel etc) during the event to LEGOs Event Manager who would then process the reimpursements for us. The event went fine and smooth, no problems at all. After this we asked from Legos Event Manager via email how to proceed with the expenses. After four days we finally got answered to send her all the expenses with the receipts. I sent mine 25th October via airmail to the address instructed. After this the problems began. October 26th my friend received a mail from Event Manager who asked him to choose Lego sets worth of 1000 DKK (per weekend helped) as reward from helping in the event. She also asked him to fill feedback form from the event. The event manager never sent me those mails about choosing free sets and filling the feedback form. Luckily my friend informed me about these things. 29th October I sent my list of wishes to Lego Event Manager as instructed. She didn’t reply. On November 3 I thought I could also fill the feedback form they asked from my friend and sent it to Event Manager via email. I also asked how long it would approximately take for the sets to arrive. I never received any thanks or answer about the feedback form she received, neither answer to my question! She sure received those ( I use delivery confirmation when I send important emails) Both me and my friend had spent 200e ( 270 USD) to our expenses during the event so you can imagine that money is really important for students like us who have limited income. On 10th November neither of us had not received the reimpursement money. My friend emailed to Event Manager asking about this delay and she answered “ in a big concern as lego things take time” So more waiting. 24th October still neither of us had received the money. My friend emailed the Event Manager again asking about the situation but she totally ignored the question about the money saying they have a christmas rush with the sets (which we also didn’t had received yet) I emailed the Lego Executive Assistant/Consumer Experiences asking if she could help us and get things rolling. She promised that Event Manager will contact us soon and let us know when finally would receive our money! As usual, nothing happened on behalf on Event Manager. On December I’m begin to feel suspicious will I ever get my money from LEGO. In the first week of December we finally received the sets we asked and my friend also received his reimpursement money. But for me still no sign of the money. Because the Event Manager had not replied to my recent emails my friend decided to call her and she promised to “look into it”. On 16th December I again sent email to Legos Executive Assistant/Consumer Experiences person explaining my situation and tell her that I need to get my money before Christmas if she could help. She replied to me and said she will be in contact to Event Manager regarding this matter. On 17th December the Event Manager finally contacted me via email saying that they have misplaced the invoice which included the receipts and expenses!!! What the heck! She asks me to send me the invoice again. I luckily had made a copy from it so I sent it to her 17th December via email. Then she immeadetely replies she has now sent my invoice to account department. I wonder why she couldn’t answer my emails before and take responsibility regarding this matter as she should have? 29th December. Still no money received and my christmas is pretty much ruined thanks to this Event Manager who seems to have pretty arrogant and careless attitude towards volunteer workers on Lego! I send her one more email about this matter on 29th . Finally after 2 and half month waiting I received my reimpursement money on 6th Januari.