Jamsplat

It finally arrived today, delivered by DHL. Lego's customer service were really good about it (once I finally got through to them) and even threw in some extra VIP points!

Thanks. Finally actually managed to get through to customer services and it sounds like they're going to sort it. Turns out the best way to contact them right now is via a DM on Twitter.

Yeah I'm in the UK. I've ordered plenty of items though Lego before that have been delivered by DPD with no issues. DPD said that they need to wait for Lego to launch an investigation with them so I'm hoping when Lego finally get back to me they'll sort it. I guess I just got unlucky...

There wasn't one! That also seems incredibly fishy to me. Everything I can see on the website suggests it was all shipped together.

Was meant to be getting mine delivered today but it appears to have been stolen out of the box! Only the GWP's and another small set arrived, and the package was 2 kg lighter than it should have been. So frustrated right now!

I ordered the Medieval Blacksmith set from Lego.com in the UK and when the parcel from DPD arrived only the GWP's and another small set that I had ordered were in it. The weight of the box was meant to be 3.2 kg according to DPD and it was only 1.2 kg when I weighed it myself, so I assume it's been stolen somewhere along the way. There were only a couple of plastic straps as packaging and no invoice in the box either. It's really frustrating trying to get through to Lego right now as the online chat isn't working and I only have a mobile so I can't get through via phone. Really disappointed right now. Has anything like this ever happened to anyone else?