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Showing results for tags 'shipment'.
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This arrived today: http://imageshack.us/f/18/lego1f.jpg/ http://imageshack.us/f/40/lego2f.jpg/ http://imageshack.us/f/266/lego3z.jpg/ In the first image, I did not do that to the box. That's actually how it arrived. Flimsy cardboard, no protection at all. Any idea what I should do about this? This is a hassle I really didn't need :(
Everything started on a happy 17th January in which I asked Lego a few pieces, my birthday was the 23rd.Two weeks later I got a message from Lego saying shipping out on January 31th, of course I called to complain and find out what happened. Among apologies and explanations they joined me to their VIP program giving me 100 points and I went back to wait... Another two weeks later on friday 14th I called again due to the delay and they told me to wait until monday and if it hadn´t come they would do another shipment. Monday came but not the pieces... after another call they made another shipment, they could have done it urgently but not... also I was asked to return the first shipment if it finally arrived... I am still waiting and today I get an email saying my Lego pieces will arrive in 7-10 days... the last time I called them was on monday 17th february... I understand that failures happen and I have been patient, but I think this is going too far...