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Found 3 results

  1. I have a lot of pieces that have broken over the years, and I noticed the broken bricks option on the LEGO customer service site. I was wondering if there were any rules for that, such as if this option is only for replacing a piece that comes broken in the box, or if it breaks immediately after first use. Most of my broken pieces broke at least a few months after a set was purchased. Does any of this matter? Or is it just for replacing any brick that has broken?
  2. Hello there Last Saturday I was in the LEGO in Munich, Germany and bought the DC sets 76025 Green lantern vs. Sinestro and 76040 Brainiac Attack. After building the sets I noticed how 3 of my Figures had their Printings wrong ( Green Lanterns Body front was printed to much to the right, same for Martian Manhunter and Supergirl's back was also printed to much to the right). So I went to the official LEGO website and asked the customer Service to replace those Pieces. They usually take 1 or 2 days to sent me an E-Mail where I have to enter Code on the back of the instruction Book, but this E-Mail never came. I sent the E-Mail on Monday, I got the Confirmation that they have gotten the E-Mail, but thats it. I think that LEGO is ignoring my Part Request because I am really kinky about misprinted Parts, especially on licensed Minifigures, so that I had asked them quite often for new Parts last year ( about 5 times). Do you think I should call the customer service, or just wait for an answer? Greetings, Dosenbrot.
  3. Well, I have been assembling my 41999 copy, which some of us kept it to certain date and didn't assemble once received. When I got to the point I had to use PF Battery Box I found its LED didn't switch on with a battery switch. It turns out BB is dead, as I have tested it with two sets of batteries which perform fine in a different BB. Ok, I wasn't disappointed here as I knew LEGO Customer Service is great and will definatelly replace it. So I used my other BB to finish building the model. Later I went to LEGO CS webpage and submitted required information, that was 23 days ago actually. I received confirmation email shortly, no updates after that. Today I made a call to CS on a different question, but also asked what is the status on broken piece. The guy on the call told me I should bring it back to shop where I bought the set to get it changed/swapped or receive a refund. I told him it isn't quite possible due to limited nature of the set I have (not to mention it should be transported to a different country) - "This is the only way, this part can be changed", he told. Well this is not what I expected. Please note, I'm from Lithuania (that's in EU) where we don't have official LEGO presence, just LEGO brand stores not owned by TLG. The best what I was hoping for TLG would sent me another BB to Lithuania. The worst - TLG would send it to any address in a county where their e-shop is shipping (that would still suit me). But advise I was given is quite shocking. Standard BB isn't expensive but still costs 7,99 € in TLG e-shop and a bit less on BL. I can live with this, as there are plenty of BB provided in different sets so I might end up having too much of them. But overal eperience isn't very good at this moment. Now I wonder what is the cause of such requirement and if there are known pieces/parts that cannot be changed alone, only with a complete set? Did anyone had similar experience?