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Lego Customer Service for missing parts ignoring my messages?
Dosenbrot posted a topic in General LEGO Discussion
Hello there Last Saturday I was in the LEGO in Munich, Germany and bought the DC sets 76025 Green lantern vs. Sinestro and 76040 Brainiac Attack. After building the sets I noticed how 3 of my Figures had their Printings wrong ( Green Lanterns Body front was printed to much to the right, same for Martian Manhunter and Supergirl's back was also printed to much to the right). So I went to the official LEGO website and asked the customer Service to replace those Pieces. They usually take 1 or 2 days to sent me an E-Mail where I have to enter Code on the back of the instruction Book, but this E-Mail never came. I sent the E-Mail on Monday, I got the Confirmation that they have gotten the E-Mail, but thats it. I think that LEGO is ignoring my Part Request because I am really kinky about misprinted Parts, especially on licensed Minifigures, so that I had asked them quite often for new Parts last year ( about 5 times). Do you think I should call the customer service, or just wait for an answer? Greetings, Dosenbrot.