Hi. I'm new to this forum
I currently have 5 B&P-orders on the way. The first was ordered Feb 17th, shipped Mar 4th, and not yet received (Mar 8th). I'm based in Denmark by the way.
The website clearly states that there is free shipping on all orders over 400 DKK, but i didn't get the free shipping. I contacted the customer service, who said that B&P was not included in the offer. I went to PAB and ordered a single brick instead to get the free shipping.
Also, I was called today by TLG that had issues with my payment, as they reserve the money for 14 days and take them when they ship, and that was more than two weeks. The money are however still reserved on my PayPal, so they said that they would look into it again.
I will share some pictures when the bricks arrive if you are interested.