Friscorays

Eurobricks Citizen
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Everything posted by Friscorays

  1. Friscorays

    LEGO Ideas Discussion

    ...they allowed people to order no more than 5 of each set. Even so, 75% of folks only ordered one castle set. I ordered two castles: one for myself and one as a future gift as well as one each of the others; except for the fishing boat. I am reconsidering the fishing boat and may pick one up on August 3. Castle set sold out at 08:36 Pacific time, 36 minutes after it went on sale. I was watching because I was curious how long it would take to sell out. At 08:36 Bricklink was showing very limited inventory so I refreshed the page, still at 08:36, and saw the sold out message pop up. I placed two separate orders for individual castle sets, both after 8:10 am, and each went through successfully.
  2. Friscorays

    LEGO Ideas Discussion

    BrickLink Designer Program Round 1 BrickLink’s response to feedback by The BrickLink Team | Jul 07, 2021 17:07 EST Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan. What worked Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3. However, there are a few things we need to address urgently with Round 1. What needs to be improved Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input. There are four areas we want to address: Site performance Limited production of 5,000 units of each set & ordering glitch Order limits of 5 sets per customer Shipping limited to countries serviced by LEGO.com Site performance & server capacity When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity. Limited production and ordering glitch The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases. The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets. We have talked to many of you in the community about how to address this and have decided on the following actions: Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered. Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets. Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand. We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand. Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage. If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service. Order limits of five per customer We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds. It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans. Shipping limited to LEGO Shop countries We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations. In summary For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3. All future pre-orders will have a quantity limit of 1. Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries. Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised. Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward. Sincerely, The BrickLink Team https://www.bricklink.com/v2/community/newsview.page?msgid=1279639
  3. Friscorays

    LEGO Ideas Discussion

    First four sets now sold out with only very limited availability of Kakapo remaining.
  4. Friscorays

    LEGO Ideas Discussion

    https://www.bricklink.com/v3/designer-program/introducing.page
  5. Friscorays

    LEGO Ideas Discussion

    It seems unlikely that the site glitches disproportionately effected Bionicle fans. I think the fact that the Bionicle and particle accelerator sets lagged behind the other offerings is an accurate indicator of relative interest in each of the sets. This may or may be a good gauge of the viability of Bionicle and Physics as possible future themes as people were only asked to put their money where their mouths are for the particular fan designed examples in question. Even so, I imagine even the two excluded sets would have achieved support if they had remained available to order for the remaining 40 or so days. As to price playing a factor, the most expensive set (Castle) sold out first followed by the second most expensive set (fishing boat) so I don't think that can be pointed to as a significant factor in the fact that the Bionicle and accelerator sets did not do as all as the other offerings in this particular pre-order game. If asked to place a bet ahead of time, I would have been very confident that the accelerator set would gather the least support in this group and I am not particularly surprised Bionicle was not that far ahead of it.
  6. Friscorays

    LEGO Ideas Discussion

    Castle sold out in 36 minutes. Lego may want to rethink the number of sets each customer can order or increase the number of sets available. Fishing boat is well on its way and if pace keeps up may sell out in the next few hours as well......
  7. Friscorays

    LEGO Ideas Discussion

    Bricklink site became pretty glitchy for the designer program sets at 8 am PT, not a surprise I suppose. The castle set seems to be the most popular item so far and I ordered one for $179.99 (plus tax). 23 minutes in and it has already hit fully funded status (greater than 3000 sets ordered)! Limit is 5 and order is completed through Lego shop at home.
  8. Friscorays

    LEGO Ideas Discussion

    I imagine this is being discussed elsewhere on the site but for life of me I'm not sure where so I will post release link, including designer video, here. I like it. https://ideas.lego.com/blogs/a4ae09b6-0d4c-4307-9da8-3ee9f3d368d6/post/828e6737-27c3-4dd1-973d-2d0a270d5168
  9. Friscorays

    New VIP system

    Lego VIP "VIP coin" is now available in US.
  10. Friscorays

    LEGO Ideas Discussion

    Have you watched the castle designer's video? It might change your mind a little bit. The castle has got quite a few cool play and accessibility features and the designer explains that the front and each side were inspired by three specific old castle sets. I came out much more interested in the set than I was initially when I had only reviewed the static pictures. Of the eight set in first round, only bionicle and the particle accelerator do nothing for me.
  11. Friscorays

    LEGO Creator 2021 - Rumors, Speculation, and Discussion

    Don't shed too many tears about this. Simply being replaced with different packaging and was announced about a year ago. Here is a piece discussing the strategy from early June 2020: https://www.brothers-brick.com/2020/06/07/legos-new-adult-product-strategy-why-lego-is-retiring-creator-expert-feature/
  12. Friscorays

    Looney Tunes 2021 - Rumors & Discussion

    Doubt an employee would lie just for giggles. I bet just a simple misunderstanding between the two about what constitutes a "set." Customer in question seems to assume "set" equals a complete group of 12 while employee likely knows "set" consists of random group of six; and assumes customer is aware of same.
  13. Friscorays

    Looney Tunes 2021 - Rumors & Discussion

    Question is how random the random six packs are. It would be a bummer to order two six packs and get two identical "random" sets of six.
  14. He says he broke down the build, found no errors, put it back together and it worked making me think that there was an error on the first go around that he failed to recognize when breaking the build down and rebuilding it. He mentions his friend had a different problem with legs and does not specify how his friend corrected it but as neither person had the same issue, I imagine both issues were related to construction errors rather than an actual repeatable issue with the set.
  15. Friscorays

    New VIP system

    Brick Tsar put up a thoughtful, although probably a bit long for some, video on the topic which I enjoyed viewing and which echoes the feelings of many here.
  16. https://www.eurobricks.com/forum/index.php?/forums/forum/86-lego-star-wars/
  17. This sounds vaguely like a Lego Star Wars line of discussion.
  18. Friscorays

    New VIP system

    Hate the raffle idea. VIP points have an actual monetary value. I should not be forced to gamble with them (essentially throwing them in the trash assuming odds of winning the raffle are low) in order to potentially receive what is apparently meant to be an accessible reward for being a loyal LEGO customer. Lego manufactures this stuff. They simply need to produce enough of any of their giveaways to meet demand. To do otherwise turns the VIP and GWP programs, which are supposed to promote customer satisfaction, into effective ways of alienating customers.
  19. Friscorays

    10283 NASA Space Shuttle Discovery Discussion

    Amen to TheMainBricker and ShaydDeGrai's excellent suggestion. As per link above, a large number are already up on Ebay and a few have bids well over $200 US but I would not be surprised at all if a good proportion of those buyers back out as more and more sets show up; driving secondary price down.
  20. Friscorays

    10283 NASA Space Shuttle Discovery Discussion

    Order initially glitched at checkout phase with message along line of "Something went wrong try again." coming up but after waiting a little while the order now shows as "In process" in the "My orders" section of my account. I'll keep an eye on it but expect it to proceed normally from here and hopefully show "In warehouse" sometime later today or tomorrow. You could also try putting in the Ulysses probe code for another order. If the system will no longer accept it, it indicates Lego shows the code as already redeemed which should indicate your order has gone through.
  21. Friscorays

    10283 NASA Space Shuttle Discovery Discussion

    Managed to redeem Ulysses probe and bundle it with shuttle and double VIP points but as expected from past experience every step in the process was glitchy and stressful. The pandemic plays at least some role but I have to believe by this point in time that a huge business like Lego could and should be doing better with things like this.
  22. Friscorays

    10283 NASA Space Shuttle Discovery Discussion

    Thank you both for replying. Gearing up to try my luck here in US in about 4 hours; anticipate site glitches here as well.
  23. Friscorays

    10283 NASA Space Shuttle Discovery Discussion

    Anyone know if the Ulysses probe VIP offer is linked to purchase of Shuttle or can it be used with any Lego purchase like other VIP codes?