i am new here, so here goes: does anyone have a handle on the new VIP point system? i have lost all my points and customer service just says wait... but there are a few issues, i am looking at the convertion rates and unless i have missed the point(s) they have basically wiped the value of my points...

it used to be 100 points for £5 but now they want 3200 points for £20 voucher????? i feel betrayed