badbob001

LEGO Shop: what happens to promo items when main item is backordered?

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I ordered a backordered item and the order included some free promo items. Will LEGO hold those promo items for me until my whole order is available? Or is it possible that by the time my order is ready to ship, they run out of my promo items?

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Normally they ship the promo items right away, even if the backordered item isn't available yet.

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I made an order with a back-ordered item. Then days later, I make another other with a back-ordered item and an in-stock item. Both orders have promo items. Nothing in the first order has shipped and the promo items are listed as 'in process'. The second order had the promo items shipped with the in-stock item.

So at this point, it doesn't seem like LEGO will ship a box with only promo items, but perhaps it's too soon to tell.

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