Can't buy bricks through Lego Customer Service

[6ix]

I want to buy some replacement bricks trough Lego's Customer Service. After I added the bricks to the bag and wanted to go to the check out (after agreeing to the T&C) I was send to the S@H main page. I couldn't continue to the check out since now it says my bag is empty. Any advice? Thanks!

[JopieK]

Use another browser maybe?!

[Clone OPatra]

I've had the same issue. Mysteriously, I went through a second time with all things on my end the same, and it added my order to the bag. Simple things like using a different browser as suggested, or clearing your cache, could possibly help as well.

[6ix]

After trying some different methods (bar changing the browser) I managed to get around it. I'll post it here for future reference:

Browser: Safari 9.0.1

- Log out at Lego.com and remove the cookies from this site

- Go to the Customer Service page and then to the page to buy replacement bricks

- Add the bricks you want to the bag

- Proceeded to check out

- Now you are sent to the S@H page and the bricks are still in the bag

- Selected the bag and then proceed to pay

- You are asked to sign in

- After this the bricks are still in the bag and you can pay them

- Wait for the bricks to arrive by mail :-)

[Iria]

I've encountered this frustrating problem. Clearing cache+cookies solved the problem. Also make sure you don't have extra LEGO webpages open.

[kibosh]

Agreed. Cookies issue. For a company the size of LEGO, you think they could get better web developers and drop the Flash.

[Orange Leader]

Firefox gave me those issues all the time when ordering through customer service. I even called them back in february about and they will look into It. It's still happening to this day, even with all the cookies and cache clearing. Safari feels safe to make an order.