colmoore Posted December 6, 2013 Posted December 6, 2013 (edited) Hi all, Don't know when this became a problem (I used to be able to produce screenshots fine) but LDD now produces a blank white image when I try to save a screenshot from LDD to the desktop. Also I just noticed the images produced in an Export BOM file are corrupted (just lines of colours). I have the latest version of LDD & I'm running the Mac version on a mid-2011 iMac. I have tried reinstalling LDD, to no avail. Any suggestions appreciated! Colin Edited December 6, 2013 by colmoore Quote
aualga Posted February 15, 2014 Posted February 15, 2014 I've been having the same problem! Every time I take a screenshot, it comes up blank! Had any luck finding a solution yet? Quote
Superkalle Posted February 16, 2014 Posted February 16, 2014 I don't know what this problem can be. Let's hope some MAC user can help out? In the meantime - what's the OS version you're running? Are the graphics drivers up to date? Also, just as a friendly tip - there's no point in posting angry faces in a post where you are asking for help. This is a peer-to-peer forum, so the only ones reading here are your fellow LDD users. Angry faces will only reduce your likelihood of getting help Quote
aualga Posted February 17, 2014 Posted February 17, 2014 To Superkalle 1) I apologize for the angry faces. I'm just so frustrated at the situation. 2) At this moment I am running OSX 10.9.1 and all of my software is up to date. 3) I have sent an email to LEGO yesterday so I should hear back some time this week. Quote
Superkalle Posted February 18, 2014 Posted February 18, 2014 1) I apologize for the angry faces. I'm just so frustrated at the situation. No worries then Let's see if you get any help here. Or if LEGO responds with a solution, please post it here Quote
aualga Posted February 23, 2014 Posted February 23, 2014 Has anyone had any luck finding a solution to the problem? Because so far LEGO has STILL yet to return my email! Quote
DrJB Posted February 24, 2014 Posted February 24, 2014 Not sure it got anything to do with Lego/LDD. It is however how the graphics from LDD are handled by your video card. Have you upgraded/changed your video card recently? Within LDD, you can change the render mode to display smooth surfaces or with distinct outlines/edges ... Try those and see what happens. I have a 3rd monitor connected to my laptop, via a HiS USB to DVI cable, and I see issues like that only on that extended screen. The picture/copy/paste runs fine if I used the other 2 terminals ... Hope this helps Quote
aualga Posted February 25, 2014 Posted February 25, 2014 DrJB: I've already tried that. And I can't upgrade my video card. Quote
aualga Posted March 25, 2014 Posted March 25, 2014 Oh. NOW they get back to me! And all they did was give me solutions I've already tried! Quote
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