Purchasing from Shop @ Home

[Xyver]

I ordered the Haunted House last week from Shop @ Home, I just couldn't wait to see if any store here in Australia will stock it, plus it would be months before it appears, the Town Hall isn't even out here yet.

I was resigned to the fact that I had to pay Aus RRP plus postage, so ordered a few sets to spread the shipping costs out a bit.

Now, the real issues is that I am being charged Aus RRP - which includes 6% VAT, not our 10% GST (aren't purchases normally VAT free when sold overseas?) and also being charged a foreign currency conversion fee from my credit card provider.

The receipt that I received also shows that Lego Systems A/S is an Australian Registered Business, registered for GST.

Now, these things don't add up. If i'm buying from an Australian business, in Australian dollars, shouldn't I be charged 10% GST and no currency conversion.

If I'm buying from the Lego head company, a company located in Denmark, then why am I paying Aus RRP prices which also includes VAT?

Before I send a letter of complaint off to Lego, I was just interested if anyone on here has an answer.

[kermit]

I believe that that it has nothing to do with lego but with your country`s own financial policies which sets prices for stores so you may want to look into that before sending out that letter.

[Artanis I]

Now, the real issues is that I am being charged Aus RRP - which includes 6% VAT, not our 10% GST (aren't purchases normally VAT free when sold overseas?) and also being charged a foreign currency conversion fee from my credit card provider.

The receipt that I received also shows that Lego Systems A/S is an Australian Registered Business, registered for GST.

Now, these things don't add up. If i'm buying from an Australian business, in Australian dollars, shouldn't I be charged 10% GST and no currency conversion.

If I'm buying from the Lego head company, a company located in Denmark, then why am I paying Aus RRP prices which also includes VAT?

That doesn't sound right, not if you bought from shop.lego.com/en-AU. My S@H purchases were charged in Australian dollars, the exact amount that shows up in the checkout: Aus RRP + the specified postage cost if applicable. Have you bought from S@H before? Contact customer services, that really is strange. There should be no currency conversion, let alone a fee.

[Slobey]

That doesn't sound right, not if you bought from shop.lego.com/en-AU. My S@H purchases were charged in Australian dollars, the exact amount that shows up in the checkout: Aus RRP + the specified postage cost if applicable. Have you bought from S@H before? Contact customer services, that really is strange. There should be no currency conversion, let alone a fee.

I had the same happen to me the other day when purchasing from shop at home

Prices are in Aus $ but I get charged an overseas transaction fee from my bank.....

Edited November 1, 2012 by Slobey