Well made customer service with 7707 Striking Venom

[Asuka]

One week ago i sent a mail to the german TLC customer service to ask why the legs of Meca One were missing. Although they are shown on the packing but not in the instructions. Today i found an envelope

with these legs in my mailbox. I was surprised because i did not ask for it, but for the reason of this disagreement. I must thank them for their kindness. However the question remains because in their letter they called it just a pack up mistake... Maybe TLC should send this spare parts away to all retailers so people can fetch the parts by themselves. Many of the younger ones would welcome this surely.

[Deinonychus]

Yeah, LEGO is sending legs to anyone who asks as chronicled here:

http://eurobricks.hosting.ipsyn.com/eurofo...?showtopic=5118

so you make TWO people who have gotten their Mecha-1 legs already!

I personally haven't gotten my legs yet...but our mail service here sucks hard so I'm not worried

[Asuka]

I

[hewkii9]

Wow, LEGO customer service is improving. Could we possibly see a few pics of Meca One up close?

[Deinonychus]

I

[Kikuichimonji]

Did you need to give a bar code or anything? Or did you not have to prove at all that you bought the set? I'd like some Mecha One legs :-$

[Asuka]

Did you need to give a bar code or anything? Or did you not have to prove at all that you bought the set? I'd like some Mecha One legs :-$

I did not have to prove anything......Why should someone have wanted only the legs without the rest?

[Asuka]

Wow, LEGO customer service is improving. Could we possibly see a few pics of Meca One up close?

Sure. Question: Where does Meca One go on saturday evening? I know....

This is the place: My first brickshelf folder...

[EXO-CHAMP]

:-D Good one.

I also wondered what he did for fun. Now all we need is a couple of Iron Drones in pink skirts.

[Kikuichimonji]

Did you need to give a bar code or anything? Or did you not have to prove at all that you bought the set? I'd like some Mecha One legs :-$

I did not have to prove anything......Why should someone have wanted only the legs without the rest?

The make awesome greeblies! :-D

[Asuka]

The make awesome greeblies! :-D

I am sorry but i dont know what greeblies means. But last night i was waked up by some strange sounds....

This is the picture which i could make:

AHHRG....! Give back my legs! I want to return to the disco and check out some robogirls....

[Kikuichimonji]

The make awesome greeblies! :-D

You should check out the Glossary Thread then ;-)

[Asuka]

The make awesome greeblies! :-D

You should check out the Glossary Thread then ;-)

Thanx! This was helpfull....I thougt they would be some kind of gremlins.... *alien*

[ReZourceman]

Somehow Lego interpretted my replacement parts (Gold Mecca1 legs and missing sticker sheet form Super Nova) as

1 brown robot leg.

Not overly impressed..... *n*

[Asuka]

Somehow Lego interpretted my replacement parts (Gold Mecca1 legs and missing sticker sheet form Super Nova) as

1 brown robot leg.

Not overly impressed..... *n*

Well....maybe you can use it for a one-legged pirat.... |-/

From my LEGO Direct-Letter: Part # 4498543 BAD GUY LEG; GOLD / Stock pile 100-0259-05-06 / X 2

I hope that works for you.

[Shakar]

And Lego interpretted my message asking for a pair of Meca One's legs with...

12 copper legs. I sent another message, making them notice about the error.

Shakar

[Asuka]

And Lego interpretted my message asking for a pair of Meca One's legs with...

12 copper legs. I sent another message, making them notice about the error.

Shakar

Strange things happens here. For me it seems like they are using some kind of automatic text

processing system to work on peoples inquiries.... and it works not very well.

But perhaps we can see here the success of Meca Ones evil plans.... the disturbance

of TLC