Missing pieces in 10216 Winter Village Bakery

[Zeya]

I just got done putting together my 10216 Winter Village Bakery, which I purchased at a local Lego store. But there is a mistake in the parts I got. It just affected the round 1x1 pieces. I didn't get enough trans-red, and didn't get any black ones. I seem to have gotten gray ones and opaque red ones in their place. It's not a huge deal, but it does look a little off. Does anyone have experience with contacting Lego to get missing parts?

[coupi]

http://us.service.lego.com/en-US/replacementparts/default.aspx

[Zeya]

http://us.service.lego.com/en-US/replacementparts/default.aspx

Thanks. Wow, they have a nice web form. This type of thing must happen all the time.

[prateek]

Thanks. Wow, they have a nice web form. This type of thing must happen all the time.

For sure. It happened to me at least twice. Both times, I got my parts within a month.

[Zeya]

For sure. It happened to me at least twice. Both times, I got my parts within a month.

I was tempted to act like I was missing some other pieces, like the horse or owl. But I resisted the temptation. :)

[The Soup Nazi]

I was tempted to act like I was missing some other pieces, like the horse or owl. But I resisted the temptation. :)

*oh2*

YOU COULD GET SUED 1 ZILLION DOLLARS FOR THAT!

Edited October 26, 2010 by The Soup Nazi

[coupi]

For sure. It happened to me at least twice. Both times, I got my parts within a month.

Did you get an email or anything, or did the items just randomly turn up one day?

[Hemish]

I've gotten a few sets with missing parts over the years

Before finding out that lego offered a replacement parts service the set always went back to the store.

Their customer service is great, let em know what part/s you are missing and they show up roughly 2 weeks later.

[prateek]

Did you get an email or anything, or did the items just randomly turn up one day?

It just shows up at your door.

[Zeya]

Did you get an email or anything, or did the items just randomly turn up one day?

It just shows up at your door.

Well I filled out the web form for the missing parts. They sent me a confirmation email a few hours later basically saying to watch the mailbox.

[prateek]

Well I filled out the web form for the missing parts. They sent me a confirmation email a few hours later basically saying to watch the mailbox.

Maybe they changed it to notify you. Nice to see them do that

[Cpt Smileyface]

I had a missing piece in one of my sets, I filled out the form and had the replacement in about a week.

[coupi]

A few days after I posted on here I had two sets missing some pieces, got on to Lego straight away, but sadly, still no replacements :(