HF packaging error!

[minifgure_fan]

I just felt like I needed to post this,

yesterday I went to TRU and bought Preston Stormer. When I got home I opened him and what do I find? They put in an extra one-piece arm and forgot to put in his chest armor!

I think it's pretty rare to get something that according to Lego, happens in every millionth set.

-Minifigure-fan

[TheWarden]

Eh, it happens.

Just point your browser at LEGO.com, hit "Customer Service" and fill out a missing part request.

What else is there to discuss?

[vexorian]

I just felt like I needed to post this,

yesterday I went to TRU and bought Preston Stormer. When I got home I opened him and what do I find? They put in an extra one-piece arm and forgot to put in his chest armor!

I think it's pretty rare to get something that according to Lego, happens in every millionth set.

-Minifigure-fan

Well, improbable does not equal impossible.

This is the sort of issue in which TLG would most likely end replacing the part if you request so.

[Aethersprite]

Since we're on this topic, does anyone know what to do if a missing/defected/wrong piece is found in a set outside the States or Europe? I live in Singapore. Just wondering.

[Front]

Since we're on this topic, does anyone know what to do if a missing/defected/wrong piece is found in a set outside the States or Europe? I live in Singapore. Just wondering.

I would think you should still use costumer service on LEGO.COM

To my knowledge it's a global service

[Blackicep8ntball]

I think it's pretty rare to get something that according to Lego, happens in every millionth set.

Huh -interesting. Yeah, it's gotta be pretty rare. Between my brothers and I and the countless sets we've purchased, we've never so much as found a box with one missing piece. Your mix up sounds like a much larger scale.

[minifgure_fan]

Yeah, and I'm glad I found it, because if some 5-year old had asked his parents to buy it, anfd then found the missing/extra piece, they'd be like " What the heck is going on? "

[Captain M]

I've had a few packaging errors, though there are only two I remember. In one set, I think it was one of the agents set, I got 1x4 dark green brick instead of some part, and in an Exo Force set the instructions weren't stapled.

[Ceroknight]

Bionicle Stars Tahu was missing a leg for me

[XimenaPaulina]

I think it's pretty rare to get something that according to Lego, happens in every millionth set.

Then I guess the one you got was the rare but unfortunate 'millionth' set. But I understand where your coming from minifigure_fan, finding a missing piece really ruins the excitement of building a newly-purchased set. Yeah these incidents do happen, and it's just an email away for a replacement part, but you really can't enjoy the set that you bought until you get the replacement, which takes some time to arrive.

Bionicle Stars Tahu was missing a leg for me

Ooh, that's pretty bad, you got a leg-less Hero! Tsk, tsk, TLG has to do better with this issue, a missing major part is not like the usual missing minor parts that you could readily replace.

Edited September 8, 2010 by KielDaMan

[Fikko3107]

Since we're on this topic, does anyone know what to do if a missing/defected/wrong piece is found in a set outside the States or Europe? I live in Singapore. Just wondering.

It's absolutely disastrous! I bought a brand new product collection from Japan, containing a Naboo starfighter, a Battle of Naboo and a Clone trooper battle pack. I only opened it when I got back to my country Indonesia of course. the latter 2 sets were OK, but the Naboo starfighter had a 1x4 brick with 3 peg holes with 2 partially chipped studs! In an act of desperation mostly fueled with (in)sanity i contacted customer service. it doesn't seem like they could do anything about it, but at least they know.

[DraikNova]

I once got a Surge 1.0 with a trans-neon green instead of trans-yellow core.

[Darking]

I once bought a Sky Titan (Exo-Force) and found inside the box all the pieces and the instruction booklet of the Blade Titan. Actually I was very lucky, as I was looking for the second one but there wasn't any on my city. Now that's odd.

[ZORK64]

The Heroica weapons in my LotR Moria set were missing, but aside from that, I didn't suffer any packaging errors. Instead, I got a package update: The Rotor I bought at my local LEGO store had the 2.0 sockets instead of the old ones.

[Electricsteam]

My Friends kid was missing a spine piece in one of the old deep sea creature bionicle sets

[Gatanui]

We once got a fire dept building in 2007 that had a wrong plate but I think that's all the wrong pieces we got.

-Gata