brandaopj Posted March 1, 2021 Posted March 1, 2021 Hello, I´ve made an order yesterday on lego site but the order does not show up on my orders. The payment was successfully done with paypal. I´ve send them an email but they say that could take 7 days to reply... Is this normal? Quote
JintaiZ Posted March 1, 2021 Posted March 1, 2021 Yes, it is normal and it happened to me 2 times before. Quote
brandaopj Posted March 1, 2021 Author Posted March 1, 2021 ok so its a question of time until they shipping it? Quote
JintaiZ Posted March 1, 2021 Posted March 1, 2021 6 minutes ago, brandaopj said: ok so its a question of time until they shipping it? Did you receive an email saying it's shipped? Quote
Alexandrina Posted March 1, 2021 Posted March 1, 2021 3 minutes ago, brandaopj said: ok so its a question of time until they shipping it? As long as you have an email confirmation from them, the order has gone through even if its not showing on your account. It will probably ship in the next couple of days, unless your region is experiencing slow shipping. If there's no email, I would wait a day or so then get in touch with customer services. Quote
brandaopj Posted March 1, 2021 Author Posted March 1, 2021 The only mail i had received was from paypal Quote
JintaiZ Posted March 1, 2021 Posted March 1, 2021 42 minutes ago, brandaopj said: The only mail i had received was from paypal When did you order it? Quote
JintaiZ Posted March 1, 2021 Posted March 1, 2021 52 minutes ago, brandaopj said: 28 February Nothing to worry about, then. But you should be able to receive an email when it's shipped. Quote
brandaopj Posted March 4, 2021 Author Posted March 4, 2021 finally today the order showed up on my orders :) Quote
Alexandrina Posted March 4, 2021 Posted March 4, 2021 12 minutes ago, brandaopj said: finally today the order showed up on my orders :) That's good to hear! Quote
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