PoweredUp hub connecting issue

[Jerry_LEGO]

Hello Guys,

Hope you are doing well.

 

I had a bad day.

Just got my Disney Train 71044 yesterday and finish the part of train. It worked fine with my iPhone and PoweredUP APP and had a great night.

But I can't connect hub today with same configuration...OMG. It's seems that iPhone could not find the hub as link below:

Failed to find hub

I had tried followed steps, but they doesn't help:

1. Use 2 iPhone(iOS 12.4.3, then iOS 13.3.1) with lastest PowerUp APP 4.2.2.

2. New batteries for hub.

3. Hold 10 sec on hub to reset it(but I don't know either it was back to factory setting or not).

4. Sometimes it blinks in 3 colors, and showed solid red light until I press the hub again.

Blinks in 3 colors

5. Pull off batteries for 1 hour.

6. Firmware of hub was updated successfully at the first time Bluetooth connected yesterday, it took several minutes.

 

I give up...does any one know how to set it back to factory setting?

Or kindly give me an advise on it?

 

71044 is the most experience set I had ever bought, but I'm frustrated with it now. 

 

Any comment will be very appreciated.

 

Regards, Jerry

Edited September 29, 2019 by Jerry_LEGO

[Roadmonkeytj]

Just pack the whole thing up and send it to me so your no longer frustrated lol.

On a serious not give lego customer service a call they are usually pretty helpful ... Do you have a different hub you can try? 

[Jerry_LEGO]

Haha, I had mailed to LEGO and let’s wait their reply.

I don’t have another hub that I could test.

In the mean time, I found a workaround.

Hold the button on hub over 10 sec(when power off) it will blink purple light. Release and press again, there is a chance that hub will blink in slowly white(0.5s on, 1s off), I guess it reset the connection and in pairing mode. this status, the hub could connect to APP successfully.

[Roadmonkeytj]

I can say with my phone you have to make sure location is turned on or it won't connect even if the phone shows the hub in Bluetooth