trisha Posted January 19, 2015 Posted January 19, 2015 Hello all, sorry to come again to complain :S. I thought I was one of the "lucky ones" when I could order Santa's Workshop at Shop@home germany. It was quite a big deal, 48 Euros instead of 70. That was Jan 1, order was confirmed on Jan. 2nd and I got the rest of my order on Jan 6. I was told the rest of my order will be shipped later. I got an email today saying they had an IT error the past few days and it said some of the items there on sale are available when they are not. So, we're very sorry.... I work in IT, (at least when I was not in parental leave). So they tell me they realised NOW, 19 days later that my set is no longer available? So my order was cancelled. Am I the only one here? They don't even say, we'll freeze it, and when we produce the workshop again you can have it for the same price. Or would you rather cancel or something? I seem to be having a streak of bad luck here, first my bike and shop set looks horrid (blue bricks showing serious discoloration) went to the shop and they took it back. Couldn't make really sure the other sets were okay, so I was offered a gift card instead. I was consoled by the fact that the workshop was coming next week. I even ordered some tan from Bricklink to make it biggger and so on, and now this? *sigh* can they really do this? Quote
Gongoro73 Posted January 19, 2015 Posted January 19, 2015 No, you're not the only one. Same happened to me, I recieved the e-mail today. Very disappointing... Quote
MAB Posted January 19, 2015 Posted January 19, 2015 It has happened to hundreds of people. They sold way more than they have. At least you get to keep the flower cart if they already sent it. Quote
Bricknblue Posted January 19, 2015 Posted January 19, 2015 LEGO S@H has been a complete failure in the USA too ever since they changed over to a third party shipper. Almost three weeks to cancel an order?! That's insane. Make sure that your credit card isn't charged, they did that to me once. I placed an order in November 2013, it was pending on my credit card then I checked to see if it shipped, online and the woman on the phone said they had no record of it. I went "Then why the hell does my bank?!" Quote
legofanatic12 Posted January 25, 2015 Posted January 25, 2015 It's too bad that LEGO S@H cancels some order. And also its a total waste of money. At least I never shop lego online at their website. Quote
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