Why the Hobbit Lego sets from amazon.co.uk can't be sold for elsew
Posted 06 December 2012 - 02:03 PM
I've tried to buy Lego The Hobbit sets from Amazon.co.uk, to deliver in Portugal, but I got a message telling me that those items can't be shipped to Portugal. I tried to order other lego sets (from previous waves) and i'm allowed to buy them. Why are the Hobbit lego sets unavailable? Is it temporary? I buy all my lego sets from amazon.co.uk and I've never had any problems so far. Thank you for your attention
The answer was the answer of someone who clearly doesn't know what they're selling:
I understand that you're a Lego collector and really want to buy this item, "The Hobbit" edition of Lego. The reason why you cannot avail of this product because its weight is 50kg. We cannot send a certain product internationally if it weighs 30kg or more.
For further information, please check on this link: ..... I hope this helps. We look forward to seeing you again soon. Did I solve your problem? (link to yay or nay)
Do they use this argument to block sales to other countries? If the hobbit sets weigh more than 30 kgs our reviewers should have mentioned that :/
Posted 06 December 2012 - 02:28 PM
BTW my sets were dispatched and I'm expecting them early next week!!
Posted 06 December 2012 - 03:11 PM
- Product Dimensions: 14.1 x 6.1 x 12.2 cm ; 9 g
- Boxed-product Weight: 50 Kg
(By the way, German Amazon tells a boxed weight of also 9 g. How do they get all those funny numbers? Just leave it empty if you don't know them for sure!)
Posted 06 December 2012 - 03:50 PM
I told them that in my reply to their reply. I probably unleashed chaos on the amazon contact center, by forcing some guy to actually think before he replies a customer question.. On the other hand, I bet most of these people at these contact centers are actually forced to reply as quick as they can, with replies as short as they can, without being able to respect some quality (or in this case, logic) patterns. Must be though to work there for these guys :/
Posted 06 December 2012 - 05:11 PM
I've reviewed our previous correspondence with you and would like to apologise for the incorrect information provided.
From your e-mail, I understand that you were unable to place an order for the item "LEGO The Hobbit 79001: Escape from Mirkwood Spiders" as product description shows as item weight is 50kgs. This might be the result of a typing error. We have asked our technical team to look into this issue. Please note that while most issues are resolved within 5 business days, in some cases it may take longer for us to investigate. I will contact you again within 5 business days with an update. Please be aware that this is the maximum amount of time it will take for us to update you."
Hope this helped more people around here!
Posted 06 December 2012 - 05:40 PM
Wait until you see the special shipping and handling costs for shipping a live fantasy creature. Or perhaps it comes with a real Mirkwood spider? Opening that package would be a real surprise.
Posted 06 December 2012 - 08:51 PM
What a blooper by Amazon. But at least it's an error, and not a sign of Amazon UK following in Amazon IT's steps of not shipping to other countries.
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